CLAIMS PREPARATION & RESPONSE

Frequently Asked Questions

• Who is the Opterrix Claims solution for?

  The Opterrix Claims solution is for a variety of insurance professionals. It's designed to help claims managers and adjusters optimize resource allocation and expedite their workflows. Additionally, risk managers can use it to monitor and manage their exposure to catastrophic events, while underwriters can leverage the claims data to inform their risk selection processes.

   

• What kind of data does Opterrix use for claims analysis?

  Opterrix uses a combination of data sources for claims analysis, including proprietary weather data and forecasts, as well as satellite and third-party data (such as aerial imagery) to assess post-event damage and property-level historical storm data. We also leverage AI and machine learning models for predictive analytics, providing valuable insights.
  

• How does Opterrix use AI in its Claims Solution?

  Opterrix utilizes AI to analyze complex weather and geospatial data, providing a significant advantage in claims management. This technology enables the platform to generate automated custom alerts when severe weather threatens a policyholder's portfolio, allowing for proactive outreach. Furthermore, our AI powers predictive models that accurately forecast potential claims volume and locations. This foresight, combined with the ability to provide near real-time intelligence, helps to streamline and expedite the entire claims processing workflow.
  

• Can Opterrix's technology help my claims team prioritize which claims to handle first?

  Yes, Opterrix uses advanced technology to assist claims teams with claims triage and prioritization. Our ability to ingest and analyze large policy, claims, and weather datasets in real-time enables our platform to help claims managers efficiently allocate resources and develop a more effective claims management strategy. This allows your event response team to focus on the most critical claims first.

   

• How can Opterrix's data help claims adjusters make faster, more accurate decisions?

  Opterrix's intelligent architecture supports claims adjusters in making faster and more accurate decisions via automation and streamlined processing. Our Claims Solution facilitates rapid and precise damage assessments, increasing efficiency and enabling adjusters to handle claims more effectively, leading to quicker resolutions and improved customer satisfaction.

• How can Opterrix help my company's policyholder retention?

  By enabling a faster, more proactive claims response, Opterrix helps insurers provide an elevated level of customer service. Proactively communicating with policyholders and expediting the claims life cycle can significantly increase customer satisfaction and retention rates.

• How can I reduce fraud potential with Opterrix?

  By providing a clear, evidence-based view of a property's exposure and history of impactful weather events, Opterrix helps insurers identify and streamline claims processing, reducing the likelihood of fraudulent claims. The platform's real-time data and historical analysis offer a single source of truth for claims adjusters.